Is there a minimum order?
No, we do not require a minimum order.
How fast are orders processed and shipped?
ALL orders are produced AND shipped within 1-3 working days. We ship with white labeling, meaning that we do not include any marketing materials in the order.
What is Dropshipping?
A drop shipper is a manufacturer who will ship your single item orders directly to your customers. You, the retailer, will be provided the marketing materials such as photos, descriptions, or specs for your website. Once you receive an order you will email or contact the drop ship supplier with the customer’s order information and they will ship the product directly to your customer.
Delivery times (see more details on the Shipping page):
PLEASE BE AWARE OF SHIPPING DELAYS now during the COVID crisis.
Normal shipping times:
- Europe: 5-9 working days
- USA: 10-18 working days
- Canada: 10-20 working days
- Australia, New Zealand, rest of the world: 12-20 working days
Do you offer tracking?
If you are ordering from Europe, yes, just pick the upgraded shipping option (7.5€).
If you ordering from North America or Oceania, no. Unfortunately, your local post services does not offer tracking for packages from Europe, so tracking would only inform you when it left our country, but not when it enters yours or its later transit. We prefer to keep offering you lower shipping rates for standard shipping instead of a more expensive and incomplete tracking.
Private customers in the EU zone will be subject to VAT.
VAT exemptions apply to businesses in the EU; please create an account and input your VAT ID number in the My Account page.
How to add the text to be engraved?
In the checkout page, you will see "Add a note about your order". Please click it and enter the text you want engraved and your preferred font in the box which opens - "Special instructions to seller"
What is the default packaging?
By default, all items will be hand wrapped in white silk paper with a "handmade" sticker. All items have a small printed card with care instructions. Pendants come with a cardboard support.
Do you offer gift wrapping?
Yes, just pick the corresponding option during checkout. Gift wrapping will include a jewelry box, white silk paper wrapped in gift paper with a "handmade" ribbon (see pictures below). The gift paper will vary, depending on our stock.
Is Shopify integration possible?
Yes, with Spocket (starting at $12/mo). If you don't want to use another app, we can accept orders on a daily basis, based on a .csv file.
Can I sell on Etsy?
Etsy being one of the best places for selling personalized jewelry, you are probably considering it as a place to sell.
Yes, you can sell our items there, but for Etsy we strongly recommend you purchase a sample of the items you want to sell and take your own photographs. Our photos have been used on Etsy previously and the Etsy algorithm might not accept them and deactivate your listings.
Do you offer solid gold/silver/rose gold?
No, to offer the best look at the best price, all our products are the following materials:
- stainless steel (pendants, keychains, rings)
- gold-plated stainless steel (pendants, keychains, rings)
- rose-gold-plated stainless steel (pendants, keychains, rings)
- gold-plated copper bracelets with a protective layer of lacquer which ensures long lasting shine
- rose-gold-plated copper bracelets with a protective layer of lacquer which ensures long lasting shine
- Silver-plated copper bracelets with a protective layer of lacquer which ensures long lasting shine
- Aluminum (keychain tags)
Will the jewelry tarnish?
No, at least not easily nor quickly. We have tested each of our products for a minimum of several months without any damage and kept only the suppliers able to offer the highest quality metals.
To prevent tarnishing, do not wear jewelry while swimming, using cosmetics, perfume; keep your jewelry in ziplock bags when not wearing it. We will include a printed card with care instructions in each order.
If you have further questions, please write us an email at jonathan at byvellamo dot com.